At Casino Lab, protecting the personal data of our Australian players is a fundamental responsibility. This Casino Lab privacy policy explains what information we collect, how we use it, with whom we share it, and what rights you hold over your user data. Our practices comply with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable — the EU General Data Protection Regulation (GDPR). We encourage every player on labscasino-au.com to read this document carefully before creating an account.
1. Who We Are — Data Controller
Casino Lab is operated by a company incorporated and licensed in Curaçao under the Government of Curaçao gaming licence. For the purpose of data protection law, this entity acts as the data controller — the organisation that determines why and how your personal information is processed. If you have any questions about our Casino Lab privacy policy, you may contact our Data Protection Officer (DPO) directly:
- DPO Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 at labscasino-au.com
2. Personal Data We Collect
During your relationship with Casino Lab, we may collect the following categories of personal data:
2.1 Identification & Contact Information
- Full legal name, date of birth, nationality
- Residential address (street, city, postcode, state)
- Email address, phone number
- Copies of identity documents (passport, driver's licence) for KYC
2.2 Financial Information
- Payment method details (card numbers masked, PayID, e-wallet IDs)
- Deposit and withdrawal transaction history
- Bank account details where applicable
2.3 Gaming Activity Data
- Games played, stakes placed, bonus usage, free spin history
- Win/loss records, session duration, responsible gambling limit settings
2.4 Technical & Device Data
- IP address, browser type and version, operating system
- Device identifiers, screen resolution, time zone
- Clickstream data, pages visited, session timestamps
2.5 Communication Data
- Live chat transcripts, email correspondence, support ticket records
- Promotional email preferences and opt-in/opt-out records
2.6 Data from Third Parties
We may receive personal information from identity-verification providers, fraud-prevention agencies, payment processors, and publicly available sources to assist with KYC and AML compliance.
3. How We Collect Your Data
Casino Lab collects user data through the following methods:
- Direct provision — information you supply when registering, depositing, withdrawing, or contacting support.
- Automated technologies — cookies, web beacons, and server logs that record your interactions with labscasino-au.com.
- Third-party sources — data shared by payment providers, identity-verification services, and advertising partners.
- KYC documents — documents you upload to satisfy our Know Your Customer obligations before your first withdrawal.
4. Purposes & Legal Basis for Data Processing
The table below summarises the main purposes of Casino Lab data processing and the legal basis for each activity:
| Processing Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identification, contact, financial data | Contract performance |
| Processing deposits and withdrawals | Financial, transaction data | Contract performance |
| KYC / AML legal compliance | Identity documents, financial records | Legal obligation |
| Fraud prevention and information security | Technical, device, financial data | Legitimate interest |
| Responsible gambling tools | Gaming activity, session data | Legal obligation / legitimate interest |
| Marketing and promotional communications | Email, preferences, gaming activity | Consent |
| Customer support | Communication, account data | Contract performance |
| Platform improvement and analytics | Technical, behavioural data | Legitimate interest |
5. Cookie Policy
Our Casino Lab cookie policy governs the use of cookies and similar tracking technologies on labscasino-au.com. Cookies are small text files stored on your device that help us deliver a personalised, secure experience.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential cookies | Enable login, session management, fraud detection | Session / up to 1 year |
| Analytical cookies | Track page visits, measure performance (e.g., Google Analytics) | Up to 2 years |
| Functional cookies | Remember language, currency, and responsible gambling settings | Up to 1 year |
| Marketing cookies | Deliver targeted promotions, track affiliate referrals | Up to 90 days |
You can manage cookie preferences through the consent banner displayed on your first visit, or via your browser's privacy settings. Please note that disabling essential cookies may prevent certain features of Casino Lab from functioning correctly. Our full cookie policy is embedded within this document and forms part of the Casino Lab privacy policy.
6. Sharing Your Personal Data
We treat your personal data with strict confidentiality. Casino Lab shares user data only where necessary and always within the framework of applicable law:
- Payment processors — PayID, Visa, Mastercard, Skrill, Neteller, Neosurf, Paysafecard, and cryptocurrency providers to complete transactions.
- Identity-verification partners — Third-party KYC/AML providers to verify your identity before the first withdrawal.
- Regulatory authorities — Government agencies, the Curaçao Gaming Control Board, or Australian regulatory bodies when legally required.
- Technology providers — Game studios (Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Nolimit City, Relax Gaming, Red Tiger) and platform infrastructure partners who operate under strict data protection agreements.
- Fraud-prevention agencies — Shared where we have legitimate interest or legal obligation to prevent financial crime.
We do not sell your personal information to third parties for commercial marketing purposes.
7. International Data Transfers
Because Casino Lab operates internationally, your personal data may be transferred to and stored in countries outside Australia. Whenever we transfer user data internationally, we ensure adequate safeguards are in place — including standard contractual clauses, binding corporate rules, or transfers to jurisdictions deemed adequate under Australian and international data protection standards. We remain accountable for the data security of your information regardless of where it is processed.
8. Data Security
Casino Lab employs industry-leading measures to ensure the data security of your personal information:
- 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
- End-to-end encryption of stored sensitive records, including financial and identity data.
- Firewall protection and intrusion-detection systems monitoring our infrastructure 24/7.
- Access controls — Only authorised personnel with a business need may access your personal data.
- Regular security audits and penetration testing by independent laboratories, the same labs that certify our RNG technology.
- Two-factor authentication (2FA) options for your Casino Lab account.
Despite our robust information security practices, no digital transmission is entirely risk-free. We encourage you to use a strong, unique password and never share your account credentials. If you suspect a security breach, contact us immediately at [email protected].
9. Data Storage and Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Casino Lab privacy policy. Our data storage retention schedule is outlined below:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML/KYC legal obligation |
| Financial transaction records | 7 years after last transaction | Australian tax and financial reporting law |
| Gaming activity logs | 3 years after last activity | Responsible gambling, dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Compliance with APP 7 |
| Support correspondence | 2 years after resolution | Quality assurance, dispute resolution |
| Technical logs (IP, device) | 12 months | Security monitoring, fraud prevention |
After the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data protection procedures.
10. Your Privacy Rights
Under Australian law and, where applicable, GDPR, you hold the following privacy rights in relation to your personal data held by Casino Lab:
- Right of access — Request a copy of all personal information we hold about you.
- Right to correction — Ask us to correct inaccurate or incomplete personal data.
- Right to deletion ("right to be forgotten") — Request erasure of your user data where there is no overriding legal basis for continued data storage.
- Right to restriction — Ask us to limit how we process your personal data in certain circumstances.
- Right to data portability — Receive your personal data in a structured, machine-readable format and transfer it to another controller.
- Right to object — Object to data processing based on legitimate interests, including direct marketing.
- Right to withdraw consent — Where processing is based on consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of your privacy rights, submit a written request to our DPO at [email protected]. We will respond within 30 days. For complex requests, we may extend this period by a further 60 days and will notify you accordingly.
11. Responsible Gambling and Privacy
Casino Lab data protection practices extend to our responsible gambling tools. When you set deposit, loss, session, or wager limits — or request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days — or initiate self-exclusion for 6 months, 1 year, 5 years, or permanently, this information is treated with the highest confidentiality. Responsible gambling data is used exclusively to enforce your chosen restrictions and comply with our regulatory obligations. It is never shared with third parties for marketing purposes.
12. Supervisory Authority — OAIC
If you believe Casino Lab has not handled your personal information in accordance with the Australian Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so we have the opportunity to resolve your concern directly before you escalate to the OAIC.
13. Changes to This Privacy Policy
We may update this Casino Lab privacy policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify registered players by email and post the updated privacy policy on labscasino-au.com with a revised "Last Updated" date. Your continued use of Casino Lab after the effective date of any update constitutes your acceptance of the revised privacy policy.
Frequently Asked Questions
Does Casino Lab sell my personal data to third parties?
No. Casino Lab does not sell your personal information to any third party for commercial marketing. We share user data only with service providers bound by strict data protection agreements, and with regulatory authorities where legally required.
How does Casino Lab use cookies?
Our Casino Lab cookie policy covers four categories: essential, analytical, functional, and marketing cookies. You can manage your cookie preferences via the consent banner or your browser settings. Essential cookies cannot be disabled without affecting platform functionality.
How long does Casino Lab keep my data?
Casino Lab data storage periods vary by data type — from 12 months for technical logs to 7 years for financial transaction records, in line with Australian legal requirements. After the applicable period, your personal data is securely deleted or anonymised.
What security measures protect my information?
Casino Lab data security includes 256-bit SSL/TLS encryption, end-to-end encryption of stored data, 24/7 firewall monitoring, access controls, and regular independent security audits. Our information security standards align with best practices for online casino platforms serving Australian players.
How do I request access to my personal data?
To exercise your privacy rights — including access, correction, or deletion — email our DPO at [email protected]. We respond to data protection requests within 30 days, or notify you of any extension within that timeframe.
What if I have a complaint about Casino Lab's privacy practices?
Contact us first at [email protected]. If we cannot resolve your concern, you may escalate to the OAIC at www.oaic.gov.au. We take all Casino Lab privacy complaints seriously and commit to a fair and transparent resolution process.